Shipping and Returns

RETURNS

We accept returns on full-priced clothing within 14 days of the purchase date. All returns are issued as store credit — unfortunately, we're not able to offer refunds to your original method of payment at this time.

Eligibility

To be eligible, your item must be unworn, unwashed, and free of makeup, deodorant, perfume, and pet hair, with all original tags attached and returned in its original packaging.

FINAL SALE — not eligible for return, exchange, or credit

  • All jewelry, home, bags, and accessories
  • All sale and clearance items
  • Any item purchased at a discount greater than 20%, including promotional codes and flash sales
  • Trunk show and special-order purchases
  • Gift cards

How to start a return

  1. Email info@willowparkboutique.com within 14 days of your purchase date with your order number and the item(s) you'd like to return.
  2. We'll review your request and respond within 2 business days.
  3. If approved, we'll email you a prepaid return shipping label. The cost of return shipping will be deducted from your store credit.
  4. Ship your item within 7 days of receiving the label. Returns postmarked after that window may be refused.
  5. Once we receive and inspect your item, we'll email you to confirm receipt and notify you of approval or rejection. If we find any signs of wear or damage, we won't be able to process the return and will ship the item back to you. If approved, your store credit code will be emailed within 5 business days.

Returns sent without prior approval, or shipped using a label other than the one we provide, cannot be accepted or returned to you.

Store credit

Store credit is issued as a code by email and may be used online or in store. Credit expires one year from the date of issue. Store credit has no cash value and cannot be converted to a refund on your original payment method. Original shipping charges are not refundable.

Damaged or incorrect items

If your item arrives damaged, defective, or is not what you ordered, email info@willowparkboutique.com within 3 days of delivery with your order number and photos of the item and its packaging. 

In-store returns

Online orders may be returned in store within the same 14-day window from the purchase date, and under the same conditions. Please bring your order confirmation. No return shipping is deducted from in-store returns.

Gifts

If your item was a gift, email us with the order number or the recipient's name and we'll issue the credit to you.

We reserve the right to refuse any return that does not meet the conditions above. Items received worn, washed, damaged, missing tags, or outside the 14-day window will be shipped back to you.