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Return Policy

Returns
Our policy lasts 14 days for a store credit on full-priced clothing. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange. All jewelry and sale purchases are FINAL Sale.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial returns are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 14 days after delivery

Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your refund will be processed, and a code will be emailed to you.

Late or missing refunds
If you haven’t received a store credit yet, please contact us at sales@willowparkboutique.com.

Sale items
Only regular priced items may be returned for store credit, unfortunately sale items cannot be returned.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@willowparkboutique.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.

Shipping
To return your product, you should contact sales@willowparkboutique.com for shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.