Returns

To start a return, first read our return policy and then please click here.

Our policy lasts 14 days for a store credit on full-priced clothing. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange. All jewelry, sale and bag purchases are FINAL Sale.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be processed, and a code will be emailed to you.

Late or missing refunds
If you haven’t received a store credit yet, please contact us at sales@willowparkboutique.com.

Sale items
Only regular priced items may be returned for store credit, unfortunately sale items cannot be returned. Sale items are FINAL sale.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your return.

Shipping
To return your product, please click here.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.